KDDI expands au Smart Support service by offering wearable device trial rental service

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Devices added to Smartphone Trial Rental service

  1. 1. Description
    Items from the au +1 collection have been added to the selection of devices that are available for use with the Smartphone Trial Rental service, which is a free rental service that lets au Smart Support members try an au smartphone for 15 days [*] before purchase.
    • The service is available for use in Japan. In addition, the 15-day rental period includes the time of shipping the device to and from the customer.
  2. 2. Eligibility
    The service is available to au Smart Support members who live in Japan and are at least 20 years of age.
  3. 3. Additional supported devices
    The Smartphone Trial Rental service is now available for the au +1 collection devices listed below.
    GALAXY Gear Multi-functional smartwatch for use with GALAXY devices
    Ssmart Dynamo Activity tracker wristband that lets you monitor your fitness at a glance
    Smart TV Stick Device that lets you enjoy your smartphone videos, apps, and Internet on a large TV screen
    Pocket photo Palm-sized printer
    Smart touch pen Touch pen that makes it easier to operate your smartphone or tablet

    <Product images>

  4. 4. Price
    Free of charge
  5. 5. Launch date
    May 21, 2014
  6. 6. How to apply
    Contact the support team phone number on the au Smart Support member ID that you received after subscribing to au Smart Support.

Face-to-face support service trial

  1. 1. Description
    A service facility will be set up to offer face-to-face support to customers who make appointments in advance. Comprehensive support similar to that of telephone support will be provided to customers, on topics ranging from how to configure initial settings and operate smartphones, to personalized tips on how to get more from their device. [1] [2]
  2. 2. Eligibility
    The service is available to au Smart Support subscribers (to the person named in the contract).
  3. 3. Price
    Free of charge [3]
  4. 4. Launch date
    June 2014 (planned)
  5. 5. How to apply
    Contact the support team phone number on the au Smart Support member ID that you received after subscribing to au Smart Support. You must schedule an appointment at least 5 days in advance of the day that you would like to receive face-to-face support. [4]

Further details will be provided on the website or via E-mail to subscribers.

  1. [1] The facility will be located in Shinjuku-ku, Tokyo, and it will be open on weekdays from 10:00 AM to 4:00 PM (closed from 12:00 PM to 1:00 PM).

  2. [2] One hour of support time will be available to each customer.

  3. [3] The customer is responsible for the cost of transportation and other expenses associated with traveling to and from the facility.

  4. [4] The customer's preferred appointment time may not be available due to previously scheduled appointments.

  • The names of companies, products, and services included in this document are the trademarks or registered trademarks of the respective companies.
  • The information contained in the news releases is current at the time of publication. Products, service fees,service content and specifications, contact information, and other details are subject to change without notice.