KDDI expands au Smart Support service by offering wearable device trial rental service

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- KDDI will also launch trial of face-to-face support service for direct on-the-spot solutions -

No.2014-073

  • KDDI CORPORATION
  • Okinawa Cellular Telephone Company

May 8,2014

On May 21, 2014, KDDI and Okinawa Cellular will expand the au Smart Support [1] service, a membership-based support service aimed at improving the enjoyment and convenience of the smartphone experience for au customers, by including items from the au +1 collection [2] in the Smartphone Trial Rental service. In response to customer demand, the service will provide the opportunity to rent a variety of wearable devices and accessories on a trial basis, in addition to smartphones and tablets.

In addition, KDDI will launch a new face-to-face support service on a trial basis in June 2014 (planned). At a facility set up for the support service, customers will be able to meet face-to-face with representatives to receive advice on how to operate and enjoy their devices. In addition to the telephone support that is already provided through the au Smart Support Center, face-to-face support offers customers an even greater opportunity to improve their smartphone proficiency, much like the smartphone learning events that have been previously offered.

Since its launch in June 2013, the au Smart Support service has received high praise from many customers [3] for its comprehensive support in helping users master their au smartphones. In the future, KDDI will continue to develop new au Smart Support services that help to improve the enjoyment and convenience of the customer's smartphone experience.

Open link in a new windowau Smart Support

[1] The au Smart Support service, which is available for an initial subscription charge of 3,000 yen (tax excluded) and a monthly charge of 380 yen (tax excluded) starting on the fourth month after subscription, provides comprehensive support tailored to the needs of each individual customer, including those who might think, "I bought it, but I can't master it" or "I want to buy it, but am not sure if I'll be able to use it".

[2] Limited to select items in the au +1 collection.

[3] Telephone support satisfaction rating: 90.9% (average rating from October 2013 to March 2014, based on surveys conducted by KDDI)

For more details, see the Attachment.
Attachment：KDDI expands au Smart Support service by offering wearable device trial rental service

  • The information contained in the news releases is current at the time of publication. Products, service fees,service content and specifications, contact information, and other details are subject to change without notice.